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Order Information

Have a Question Which is Not Answered Below?

Please refer to our Frequently Asked Questions page. If you do not find the answer you are looking for there, please do not hesitate to
contact us.

Local Ordering


If you live in the Montreal area and would like to pick up an order at our home or at a craft show, please
contact us by email to place your order, rather than placing your order online.

International Shipping

We ship our products to Canada & the continental US for the amounts specified on our product pages. If you live outside of these areas, please
contact us for a quote with regard to international shipping & handling.

Currency

All of our prices are listed in US Funds (USD). CLICK HERE to view currency conversion for Canadian funds (CAD) as well as any other currencies.


Payment by Cheque

We can only accept personal cheques drawn on a Canadian chequing account. If you wish to pay for a purchase with a cheque, please
contact us us by email to place your order, rather than placing your order online. Please note: Your order will not ship until your cheque has been received and has cleared our bank.

Payment by Electronic Bank Transfer

If you do your banking on line, you may email money to elizabeth.craig@videotron.ca. This service is available through most of the major Canadian financial institutions. Please contact your bank (or check their website) if you are unclear as to how to do this. If you wish to pay for a purchase by electronic bank transfer, please
contact us us by email to place your order, rather than placing your order online.

Placing an Order Online / Payment by Pay Pal

PayPalŻeBay's service to make fast, easy, and secure payments for your eBay purchases!

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1. Add the item you wish to purchase to your shopping cart.

2. Repeat this process as often as you would like. Each item you choose will be stored in your shopping cart. You may delete items from your shopping cart, and/or change quantities as you wish.

3. When you are finished shopping, verify quantities etc. and proceed to the "Secure Checkout". You will be redirected to Pay Pal; a secure online payment system. You may pay securely via credit card (Visa, Mastercard, Amex or Discovery Card) or you may also choose to pay directly from your checking or savings account through Pay Pal. For more information on the Pay Pal process please click here.

4. Upon checkout, there is a section whereby you may add a "message to the seller". Please enter any personalization information required (names, hair colour, etc.) in this section. Once your order is received, you will receive an order confirmation by email. If we have any questions or if we require additional information to process your order, we will ask you. If any item is out of stock or back ordered, we will tell you.

Every Order

We will get busy working on your order. Please remember that we hand-paint everything that is pictured on our web site. Generally speaking, we will ship your order within 1-3 weeks. That being said, it may take longer during "peak" seasons. Some custom orders, large quantity orders and/or orders requiring extensive personalization may also take longer.

Before personalized items are shipped, we will email you a photo(s) of the item. Upon your approval, we will ship your order. Your order will be in transit approximately 6-13 days.

copyright 2004 Serendipity Crafts, Montreal, Canada